Support

Get in touch

Email joel@tacotech.se. We aim to answer within one business day.

Most questions are quicker to answer if you include:

• Your store’s .myshopify.com address
• The order number, if your question is about a specific sale
• What you expected to see, and what you saw instead

Common questions

My affiliate sales look lower than I expected. Sales that are still pending approval by the publisher network appear in your totals but carry no commission until approved. Sales that were not approved are shown but never invoiced. Try a longer period, and check the status column.

A sale is missing. Not every sale can be attributed: ad blockers, cleared cookies and journeys that cross devices all break the link between a click and a purchase. If you believe a specific order should have been attributed, send us the order number and we will check it against the network’s own record.

The figures are not showing. If the network’s reporting is briefly unavailable, the app says so. Your tracking keeps running and no sales are lost; the figures reappear on their own.

I have just installed and nothing is happening. Setup is done from our side, usually within one business day. You will see your first figures once your affiliate account is live. There is nothing for you to install or configure.

How am I charged? The app itself is free. Commission on affiliate-driven sales is invoiced monthly under your separate agreement with us, at the rate shown in the app under ”Your agreement”.

Removing the app

You can uninstall from your Shopify admin at any time. Tracking stops immediately, and your data is erased when Shopify notifies us, normally within 48 hours. Commission already earned remains payable.

Contact